Geo Transfer Policies

Effective Date: 01/07/2024

Terms & Conditions

Welcome to Geo Transfer! By using our services, you agree to comply with the following Terms & Conditions. Please read them carefully before using the Geo Transfer User and Driver Apps, owned and operated by Geo Tourism Pvt Ltd.

  1. Definitions
    • “Platform”: Refers to the Geo Transfer User and Driver Apps, and the website (geotransfer.lk).
    • “User”: Refers to individuals using the Geo Transfer app to book rides or services.
    • “Driver”: Refers to individuals using the Geo Transfer Driver app to provide transportation services.
    • “We”, “Us”, or “Our”: Refers to Geo Tourism Pvt Ltd.
  2. User Responsibilities
    • Users must provide accurate information during registration.
    • Users are responsible for verifying the driver’s details before commencing a trip.
    • Payments for rides must be made directly to the driver.
  3. Driver Responsibilities
    • Drivers must hold a valid SLTDA passenger transport license.
    • Drivers are responsible for ensuring their vehicles meet safety and regulatory standards.
    • Drivers must deposit commissions due to Geo Tourism Pvt Ltd on time.
  4. Booking and Payments
    • Geo Transfer facilitates connections between users and drivers.
    • Geo Tourism Pvt Ltd charges a commission from each trip.
    • Payment disputes between users and drivers must be resolved directly.
  5. Limitations of Liability

    Geo Tourism Pvt Ltd is not liable for disputes, delays, or damages arising during rides. Our role is limited to facilitating the connection between users and drivers.

  6. Termination

    We reserve the right to terminate accounts for violations of these terms or misuse of the platform.

  7. Changes to Terms

    We may update these terms periodically. Continued use of our services constitutes acceptance of the revised terms.

Privacy Policy

Geo Tourism Pvt Ltd is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your data.

  1. Information We Collect
    • User Data: Name, contact details, payment information, and trip history.
    • Driver Data: Name, contact details, vehicle information, and license details.
  2. How We Use Your Information
    • To facilitate bookings and payments.
    • To verify driver credentials and eligibility.
    • To improve our services and provide customer support.
  3. Data Sharing

    We do not share your personal information with third parties except as required by law or for payment processing.

  4. Data Security

    We implement industry-standard measures to secure your data but cannot guarantee 100% protection against breaches.

  5. User Rights

    You can request access, correction, or deletion of your personal data by contacting us at support@geotransfer.lk.

  6. Updates to This Policy

    We may update this policy periodically. Continued use of our services constitutes acceptance of the revised policy.

Refund Policy

  1. Payment Disputes
    • Users and drivers must resolve payment disputes independently.
    • Geo Tourism Pvt Ltd is not responsible for refunds related to ride cancellations, delays, or disputes.
  2. Commission Refunds
    • Drivers are not eligible for commission refunds once deposited, except in cases of system errors.
    • Requests for refunds due to errors must be submitted within 7 business days.
  3. Trip Cancellations
    • Users may cancel trips based on the driver’s cancellation policy, displayed during booking.
    • Refund eligibility for cancelled trips is at the discretion of the driver.
  4. Contact Us
    GEO Tourism Pvt Ltd
    No. 16
    Rathnagiri Estate
    Ella
    Email: geotourism2022@gmail.com
    Phone: 0713134313 | 0553139313